When it comes to implementing critical business applications, SAE understands that project success depends on knowledge and experience, and on the quality of service and support after the sale.

Collaborative Approach
The SAE professional team works closely with clients to identify unique business drivers, understand operations issues and deliver the technology solutions that address their business needs.

Flexible, Cost-Efficient Options
As more clients consider packaged software for its low-risk and controllable costs, SAE has responded. We have assembled a large, proven platform of software products and reusable base components that can be integrated to provide solutions that reduce the total cost of ownership to our clients.

Customer Focused/Results-Driven
SAE’s Professional Services are focused on our customers to ensure smooth development and installation of our hardware and software solutions.

SAE Professional Services encompass three main categories of expertise.

Project Management
Experienced, senior project managers provide a high level of pre-sales support and customer service throughout the project. SAE Project Managers handle the design aspects and maintain the budget estimates for each system. Upon project initiation, they manage ongoing activities and change requests to ensure that your system is completed on time, on spec and within the agreed-upon budget.

Systems Engineering
Our system engineers are directly involved with customers after the sale and handle system development, installation and customer training as part of the implementation and deployment process.

Technical Support
Every member of the SAE team plays a major role is providing support for customers. Whether their issue is software or hardware related, SAE customers have access to the individuals who were involved in the original project, eliminating the hassles associated with an impersonal help desk approach to support.

SAE leads the industry with a service and support program that puts customers first!

Tech Support - have it your way!
Under typical support agreements, customers can end up underwriting the development of vendor enhancements that fit neither the wants nor the needs of their business. SAE’s approach to maintenance and support agreements, like our approach to systems, is based on the philosophy of providing each customer with software and services tailored to meet their individual needs. Customers purchase only the enhancements they determine will be useful to their operations.

If you don’t use it, you don’t lose it!
Through maintenance and support contracts, SAE provides ongoing technical support with a guaranteed response time when problems arise. However, as a majority of customers experience very few problems, SAE allows services hours purchased under the Maintenance and Support Agreement to accrue and gives customers a choice in how to use them. Customers may elect to use these hours to purchase equipment and system enhancements or to apply toward development of custom features for their system. Either way, SAE customers win!